Defining your digital strategy.

Revolutionising how digital supports your business goals, solves challenges, and transforms service delivery through innovative ideation.

Crafting digital products.

Designing digital touchpoints and experiences that turn users into loyal advocates, all starting with robust ideation.

Empowering teams.

Equipping you with essential skills, methods, and tools to ignite cultural change and foster a spirit of continuous ideation within your organisation.

Running design sprints to help 6 council teams to update their section architecture and content presentation to ensure customers have frictionless paths to understanding, applying for and managing these priority services.

Working with Placing Platform Ltd on their London Market insurance contract placement system:

• working with brokers and underwriters to reimagine and enhance the user experience and usability

• developed a forward-thinking prototype that demonstrates the opportunities of the new designs

• ensure the platform is ready for the sector channel shift to digital contracts.

Working with Travelers on a series of strategic projects:

• designing a new suite of enterprise websites to support Brokers in understanding their products, services, appetite and market thought leadership

• optimising the UX of Travelers online eTrade products

• working with mid market, corporate and specialty brokers, and underwriters, to design a new digital platform to streamline submissions 

• research and journey mapping to show how technologies like AI, Automation and APIs can support front-office and back-end processes and touch-points.

Working with RSA on a series of tactical UX improvement projects:

• conducting research to identify how pet owners understand pet insurance and find the opportunities to make the online quote journeys more user friendly 

• facilitating a number of design sprints to help RSA improve how users submit information through their online Pet insurance and Home insurance products though better interaction design.

Working with RBKC on a series of projects as part of their ambitious digital Customer Access Strategy:

• supporting RBKC to understand and embed the service design methodologies and processes required to meet the priorities the CAS programme

• undertook a review of the framework in place to manage their website and make recommendations of what needs to change to be more effective and efficient

• design sprints to help 6 council teams to update their section architecture and content presentation to ensure customers have frictionless paths to understanding, applying for and managing these priority services.

Working with EDF Energy on many projects to develop a future vision and roadmap for customer support services including:

• redesigning and testing their tariff quote and purchase journeys thought a number of design sprints

• designing a Chat Bot service and a best of class Help Centre

• the creation of additional service models such as a Smart Home Store pilot to enable EDF to move into the retail sector.