Research to find out how technologies like AI, Automation and APIs can support front-office and back-end processes and touch-points to help support a new digital strategy.
Digital strategy
Digitalisation has become a driving force behind the transformation of the UK insurance industry. Insurers are leveraging digital technologies, such as automation, AI, and APIs, to enhance efficiency, streamline operations, foster innovation, and improve the broker experience. Companies at the forefront of digital transformation are reaping the benefits of increased agility, customer-centricity, and competitive advantage. As digitalisation continues to evolve, insurers must embrace emerging trends, overcome challenges, and adapt to the changing landscape to thrive in the digital era.
What digital means for an insurer in today's market and how technological innovation can help to make the traditional insurance model more efficient
How far along the journey to digitalisation Travelers are currently
Where and what digital channels, technologies and innovation are being used to support service delivery and operational delivery
What next steps are required to help define what digitalisation should mean for Travelers goals for service delivery and expansion into over the next 5 years
What we did
18 workshops with different service units and stakeholders from across the business
digital snapshot of the technology being used or being planned
current state journey mapping
report to playback the research to show how technologies like AI, Automation and APIs can support front-office and back-end processes and touch-points.